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cv79 collects only the account and transaction data needed to run your wallet, process Nagad and Bank Transfer requests, and keep your session secure. Access and eligibility depend on your local law and the regions where our service is available.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment credentials you use for Nagad top-ups or Bank Transfer deposits. We also collect technical data your device sends automatically: IP address, browser type, and session timestamps. This data lets us match your deposit to your wallet, verify your identity against the details on file, and flag unusual access patterns before they become a problem. We do not sell your personal data to third parties. We share it only where required to process a transaction — for example, passing a Nagad reference number to confirm a top-up — or where applicable law requires disclosure. We hold your account data for as long as your account is active and for the period required by financial record-keeping obligations after closure. You may request a copy of what we hold at any time through the contact route in the Support section below. Availability of our service depends on your local law and eligible regions, and this policy applies only to activity conducted through cv79.
This policy governs data we collect and process directly through cv79. It does not extend to third-party services you reach from our pages, including payment gateways and game content providers. Understanding what falls inside and outside our scope helps you make informed decisions about your data.
Login credentials, session activity, and device identifiers collected when you sign in or navigate your account dashboard are fully covered by this policy. We use this data only to maintain your session and detect access anomalies.
Records of your Nagad top-ups, Bank Transfer deposits, and withdrawal requests are stored under this policy. These records form your transaction history and are accessible from your signed-in account area.
Pages you browse on cv79 and game lobby interactions generate analytics data we use to improve navigation. This data is aggregated and not linked to your identity for analytics purposes.
Once you leave cv79 — whether via a payment gateway or an external link — the third party's own privacy terms apply. We cannot control how those services handle your data after you reach them.
You have practical controls over the data we hold about you. If you want to review what information is attached to your account — registration details, payment records, or session logs — the account settings area is your starting point. From there you can check the details currently on file and identify anything that looks incorrect. Corrections to your registered name, contact number, or linked payment method can be submitted through the account update fields; changes to payment details go through the standard verification flow shown in your wallet section. If you want to raise a question about how we use your data, or request that we delete information we no longer need to hold, the support contact route handles both. We aim to acknowledge data queries within the timeframe set out in our published support terms, and we will tell you clearly if a request cannot be fulfilled and why.
Open your account settings to see the personal details, payment methods and transaction history we currently hold against your profile.
Update your name, contact information or linked payment details through the account fields. Payment method changes go through the verification steps shown in your wallet.
Send a data query via our support contact route. We will confirm what we hold and explain how it is being used, or tell you if a request falls outside what we can action.
If you believe we are holding data we no longer need, contact support with your account details. We will review the request against our retention obligations and respond with the outcome.
If you have a question about this policy, want to exercise a data right, or need to flag a concern about your information, use one of the contact routes published on cv79. We handle privacy queries through the same channels as account support.
Open the chat widget from any page on cv79. Give your registered account email and describe your privacy query so the team can pull up your record directly.
Send your query to the support email address listed on our Contact page. Include your account username and the specific data concern so we can route it to the right team.
The Help Centre on cv79 covers common data and account questions with step-by-step answers. Check there first — many queries about transaction records and account details are answered without needing to contact support.
We apply standard encryption to data in transit and at rest, and access to your account records is restricted to processes that need it to complete a transaction or respond to a support query. We do not retain payment credentials beyond what the transaction flow requires.
We use session cookies to keep you signed in and analytics cookies to understand how pages are navigated. You can adjust cookie preferences through your browser settings; disabling session cookies will affect login functionality.
Access to your account is protected by the credentials you set at registration. If you notice unfamiliar activity, change your password immediately through account settings and contact support to flag the session.
We keep account and transaction data for as long as your account is open and for the period required by applicable financial record-keeping rules after closure. Anonymised analytics data may be kept longer in aggregate form.
When this policy changes, we post the updated version on cv79 with a revised date at the top. Continued use of your account after a posted update means you have seen the new terms.
Below are the questions we hear most often about how cv79 handles account data, what rights you have, and how to get in touch if something needs attention.
We collect the details you enter during registration — name, contact information, and the payment method you link — plus the technical data your device sends automatically, such as IP address and session timestamps. We collect only what we need to run your account and process transactions.
Yes. Sign into your account and open the transaction history section to see your Nagad top-ups, Bank Transfer deposits, and withdrawal requests. The records there reflect what we hold on file for your account.
Go to account settings and update the fields showing the incorrect information. Changes to linked payment methods, including Nagad or Bank Transfer details, go through the verification steps shown in the wallet section of your account.
We share data only where it is needed to process a transaction — for example, passing a reference to confirm a Nagad deposit — or where the law requires it. We do not sell your personal data to third parties for marketing or any other purpose.
We hold your data for as long as your account is active. After closure, we retain records for the period set by applicable financial record-keeping obligations. Once that period ends, your data is removed from our active systems.
Contact our support team via live chat or the email address on the Contact page. Give your account username and explain which data you want removed. We will review the request against our retention obligations and let you know the outcome.