App / Casino
When you open an account with cv79 and use any part of the platform — whether that is funding your wallet via Nagad, reviewing your transaction records, or browsing the lobby — these terms govern how that relationship works. Access and eligibility depend on your local law and the eligible regions listed at account registration.
These terms form the complete agreement between you and cv79 for everything that happens through your account. They apply from the moment you complete registration and remain in effect for as long as your account exists. Every transaction you initiate — a Nagad top-up, a Bank Transfer deposit, a withdrawal request routed back through your registered payment method — is carried out under these conditions. We may update these terms when we need to reflect changes in our services or when applicable rules require it. When that happens, the revised terms become active on the date we publish them in this section. Continuing to use your account after a revision means you accept the updated version. If any part of these terms conflicts with a separate information notice or account-level communication we have sent you, the more specific document applies to that particular matter. Nothing in these terms limits rights you hold under applicable local law in your eligible region. If you are uncertain whether access is permitted in your location, you should check your local law before proceeding. We rely on the information you provide at registration to determine your eligibility — accuracy on that form is your responsibility and a condition of continued account access.
These terms set clear boundaries around what they cover and what sits outside them. Understanding the scope helps you know where to look when a specific situation arises — your account area, a third-party service page, or a separate policy document published on this site.
All login activity, account settings and the identity verification process you complete during registration fall within these terms. Your obligations around keeping login credentials secure and reporting any unauthorised access are governed here.
Deposits initiated through Nagad or Bank Transfer, withdrawal requests, and the transaction records visible in your account history are all covered. Currency handling, minimum and maximum amounts, and any holds applied to funds are subject to these terms.
Game titles available in the lobby, promotional notices published on the site and any editorial content we post are produced under these terms. We retain ownership of that content; you may access it through your account but may not reproduce or redistribute it.
Payment processors, game studios and any external service you reach by leaving this site operate under their own terms. cv79 is not a party to those agreements. If a dispute arises with a third-party provider, their published terms and support routes apply.
These terms are not one-directional. You have specific, actionable entitlements that we are obligated to support. Your transaction history — every Nagad deposit, every Bank Transfer entry, every withdrawal record — is available in the signed-in account area, and you can review it at any time without needing to contact support. If you spot an error in the information held against your account, such as a name mismatch introduced at registration, you can submit a correction request through the account settings page or via our published support route. We will acknowledge the request and tell you what verification we need to process it. You may also ask us to explain how a specific term applies to a transaction on your account; submit that question in writing through the contact channel published on this site and we will respond in plain language. These rights exist alongside, and do not replace, any entitlements under local law in your eligible region.
Open the account history section after logging in. Every completed transaction — Nagad top-up, Bank Transfer deposit, withdrawal — is listed there with its date, amount and status. No support request is needed to access this view.
If registered information is inaccurate, submit a correction request through account settings or via the published support contact. We will confirm what identity verification is required before any change takes effect.
Send a written question through the contact route shown on this site if you need clarification on how a specific term applies to your account or a transaction. We respond in plain language, not legal boilerplate.
For any account-level matter not resolved through self-service — a disputed transaction, a payment method query, an eligibility question — the support team is reachable through the channels published on this site.
If a specific clause in these terms is unclear, or if you need to raise a concern about how they have been applied to your account, use one of the contact routes published on this site. We do not publish operating hours or response-time commitments here because those details are maintained on the contact page and updated there when they change.
The live chat button is visible in the account area once you are logged in. Use it to raise a terms-related question or a transaction concern with the support team directly.
For written terms queries or formal correction requests, send your message to the email address shown on the contact page. Include your registered account reference so we can locate your records without delay.
The help centre section of this site covers common terms questions, account verification steps and transaction record guidance. Check there first — many policy questions are answered in the published articles.
These terms are not a formality. They reflect the decisions we have made about how your account data is stored, how transactions are recorded and how disputes are handled. We do not share your registered payment information — Nagad account references, Bank Transfer details — with third parties outside of what is needed to process your transactions. Account records are retained for the period required by our operational obligations and as described in our privacy policy, which is published separately on this site. If you request a change to your account or a review of a specific transaction, that process is logged and traceable. Cookies used on the site are described in the cookie notice linked in the footer. Security on your account depends on both the measures we apply and the steps you take to protect your login credentials.
Your registration data and transaction records are stored securely and used only for account operation, transaction processing and compliance purposes. We do not sell or share them for marketing without a separate basis under applicable law.
Cookies are used on this site to maintain your session, remember account preferences and support our analytics. The full cookie notice is accessible from the site footer and describes the categories in use and how to manage them.
We apply session controls and verification checks to account access. Your responsibility is to keep your password confidential and to notify us immediately if you believe your credentials have been compromised. Report that through live chat or email.
If you believe a term has been applied incorrectly to your account, submit a written request via the published email contact. Include the transaction reference or account action in question so we can investigate and respond to the specific concern.
These are the questions we see most often about how these terms work in practice — covering account eligibility, what happens when terms change, how transactions are treated, and how to raise a dispute or correction request.
Yes. Any deposit you make through Nagad is processed under these terms. The conditions covering minimum amounts, verification requirements and the handling of held funds all apply to Nagad transactions exactly as they do to Bank Transfer deposits. Check your account history for the record of each completed transaction.
We publish the updated version in this section with the effective date. Continuing to use your account after that date means you accept the revision. If a change materially affects your account, we aim to notify you through the contact method registered to your account before the update takes effect.
Eligibility depends on your local law and the eligible regions listed during the registration process. We cannot make that determination on your behalf. If you are unsure whether access is permitted in your location, review your local regulations before completing registration or continuing to use the account.
Yes. If a transaction in your account history — a Nagad deposit, a Bank Transfer entry or a withdrawal — does not match what you initiated, raise it through live chat or the published email contact. Include the transaction date and reference number so we can investigate the specific record without delay.
Submit a correction request via account settings or through the email contact published on this site. We will confirm what verification documents are needed to process the change. No correction takes effect until the verification step is completed, as required under our account-integrity obligations.
Studios whose content is available in the lobby — including PG Soft, Joker, Spadegaming and Microgaming — operate under their own provider terms for the game content they supply. These cv79 terms govern your account relationship with us; they do not override or replace the studio terms that apply to the game content itself.